WorldHost excellence in customer service

The World Host suite of training programmes was  originally developed in Canada – widely recognised as the leading global destination for visitor welcome – and adapted for the UK market by People 1st, the WorldHost programmes provide a gold standard in training for any business that relies on day-to-day interaction with customers for success. All WorldHost trainers are quality assured and are regularly tested to ensure they continue to deliver world-class customer service training.

People 1st has an aim to transform customer service standards across the UK, and build the nation’s reputation as one of the most welcoming tourist destinations in the world.

All of these programmes have been endorsed by Visit England, Visit Scotland, Visit Wales and the Northern Ireland Tourist Board.

Why not see what WorldHost could do for your business?

Principles of supervising customer service

supervising customer service

Train your staff and supervisors to deliver world-class service that will keep your customers returning!
Delivering a great experience is at the heart of any successful business – and your people make that experience.

We know that, in an increasingly competitive business environment, you need to work even harder to retain customers and win new ones – but time and time again, we hear businesses and consumers complain that customer service skills don’t match their expectations. In fact, 88% of service businesses say customer service is the most important skill they need in the next five years.

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That’s why we work with People 1st Training company who have developed world-class customer service training programmes – to help businesses develop those all-important skills and gain a competitive advantage.

Their WorldHost range of customer service programmes will help your front-line staff deliver a warm welcome to customers from all walks of life. The training sessions are energetic and interactive, and will really make your team think about why service is such an important part of their job. You can even train your own people to deliver WorldHost programmes in-house.

WorldHost has already been used to train over 150,000 people in the UK, including thousands of staff and volunteers at the London 2012 Olympic Games and Paralympics, which helped the UK rank the global top 10 for welcome for the first time ever.

In addition, the ‘Increasing Customer Spend Through Service Excellence’ programmes – originally developed by the National Skills Academy for Hospitality – are designed to help experienced hospitality teams master service techniques and improve their profitability.

They are licensed trainers for World Host Customer Service and can also create bespoke training programmes for you needs should any of the World Host packages not sure the demands of your business.

Train your staff and supervisors to deliver world-class service that will keep your customers returning!
Delivering a great experience is at the heart of any successful business – and your people make that experience.

We know that, in an increasingly competitive business environment, you need to work even harder to retain customers and win new ones – but time and time again, we hear businesses and consumers complain that customer service skills don’t match their expectations. In fact, 88% of service businesses say customer service is the most important skill they need in the next five years.

That’s why we work with People 1st Training company who have developed world-class customer service training programmes – to help businesses develop those all-important skills and gain a competitive advantage.

Their WorldHost range of customer service programmes will help your front-line staff deliver a warm welcome to customers from all walks of life. The training sessions are energetic and interactive, and will really make your team think about why service is such an important part of their job. You can even train your own people to deliver WorldHost programmes in-house.

WorldHost has already been used to train over 150,000 people in the UK, including thousands of staff and volunteers at the London 2012 Olympic Games and Paralympics, which helped the UK rank the global top 10 for welcome for the first time ever.

In addition, the ‘Increasing Customer Spend Through Service Excellence’ programmes – originally developed by the National Skills Academy for Hospitality – are designed to help experienced hospitality teams master service techniques and improve their profitability.

They are licensed trainers for World Host Customer Service and can also create bespoke training programmes for you needs should any of the World Host packages not sure the demands of your business.

World Host Licensed TrainerWorldHost programmes includes the following, click on the links for more information:


Lose sight of who your target customers really are, what they want and need and your business will decline, with fear of extinction!

CUSTOMER SERVICE SKILLS PEAK BUSINESS INSIGHT
 Bespoke Selling Skills training

We also have extensive training programmes to help improve you and your teams selling skills ability. Selling your products, services or experiences can be a very difficult skill to master, however we break down the process to make it really easy to understand and implement. We help you understand that you can provide you customers with the best possible customer service whilst growing your sales at the same time.

Key areas we specialise in are:

  • Selling made easy – W.A.S.P. (Welcome, Ask, Sell & Part)
  • Identifying different customer personality types
  • Listening through the words
  • Asking high value questions
  • Selling through objections
  • Selling to more than one customer at the same time
  • Upselling
  • Impulse selling
  • Negotiating the close
  • Selling to anyone over the phone

How we Work - Workshops

  • What are our workshops like?

    We make sure that all of our workshops are interesting, fun and interactive. We understand everybody does not enjoy learning in the same way. with regular breaks and constantly checking everybody understands, whilst making sure everyone feels really comfortable.

  • Where do we hold our workshops?

    We can use your location or provide one that best suits your needs. We set up the room and the environment to achieve maximum learning and maximum fun! Always in a great environment.

  • How much do we charge?

    We offer a wide range of services in different locations. Individuals in our team and network of associates, all bring a wealth of skills and experience. We aim to bring you the best possible value for your money solution, workshops starting from as little as £50 pp + vat depending on location, numbers of learners and learning topic.

  • How do I book onto one of your workshops?

    Let us know what you are interested in, if the workshops are full, we can add you to our waiting list or create a bespoke workshop of your own. We mainly focus on the Peak District and Derbyshire central areas, however we do travel across the UK by arrangement.

Some of our happy customers ...

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