Customers With Disabilities

The WorldHost Customers with Disabilities programme aims to increase awareness and sensitivity towards customers with disabilities.
By having this knowledge, service providers can make people with disabilities feel more comfortable and welcome.

From £67* per delegate
½ day

Overview of this workshop

“Staff are a lot more confident in dealing with guests with disabilities. The ‘ask, listen and don’t assume’ technique has worked brilliantly”
Fernanda Antonio, Strand Palace Hotel World Host customer service

Disabled customers are a huge market in the UK – worth an estimated £80 billion per year. If you want to make sure your staff have the skills to cater for their needs, our WorldHost Customers with Disabilities programme can help.

In this interactive programme, your staff will gain the knowledge and confidence to cater for disabled customers’ needs sensitively and effectively. We will debunk some of the myths around disabilities, and give staff tips and techniques on assisting customers with common disabilities and impairments – such as restricted mobility and hearing or visual impairments.

Most staff don’t set out to give disabled customers a bad experience. Often, they are worried about saying or doing the wrong thing, so avoid interaction altogether or their nervousness is mistaken for rudeness.world host supervisor workshop

By giving your staff the confidence to make disabled customers feel welcome, you’ll not only win their custom, but that of their family and friends too.

What will I learn?

Your staff will learn:

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Appropriate words to use when referring to different disabilities
Tips for improving communication with disabled customers
Common disabilities that customers may have, and appropriate ways to offer assistance
How to be more aware of their own feelings, misconceptions and biases when serving disabled customers.
The value of tourism, and why disabled customers are such an important market
How to identify tourism businesses in your community that are accessible to disabled customers

Prices

Open programme: £85 per person
In-company programme: £995*
Train your own people to deliver this programme: More details
No. of people per programme: Up to 15

All prices exclude VAT. In-company programmes may include an additional cost for trainer expenses depending on location.

*Price based on cost of in-company programme for 15 people

Purpose
Language of disabilities
Things to consider
Having a disability
Detection of a disabilities
Important tips for service providers

How we Work - Workshops

  • What are our workshops like?

    We make sure that all of our workshops are interesting, fun and interactive. We understand everybody does not enjoy learning in the same way. with regular breaks and constantly checking everybody understands, whilst making sure everyone feels really comfortable.

  • Where do we hold our workshops?

    We can use your location or provide one that best suits your needs. We set up the room and the environment to achieve maximum learning and maximum fun! Always in a great environment.

  • How much do we charge?

    We offer a wide range of services in different locations. Individuals in our team and network of associates, all bring a wealth of skills and experience. We aim to bring you the best possible value for your money solution, workshops starting from as little as £50 pp + vat depending on location, numbers of learners and learning topic.

  • How do I book onto one of your workshops?

    Let us know what you are interested in, if the workshops are full, we can add you to our waiting list or create a bespoke workshop of your own. We mainly focus on the Peak District and Derbyshire central areas, however we do travel across the UK by arrangement.

Some of our happy customers ...

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