Frontline Management Solutions (one day programme)

WorldHost excellence in customer service

From £79* per person
1 day

Overview of this workshop

When you promote staff into supervisor positions, you need to be confident that they can manage their team to deliver excellent service. One day, they’re ‘one of the team’; the next, they’re supervising it – this requires a whole new range of skills, and making the transition isn’t always easy.

Frontline Management Solutions will help develop your staff into efficient and respected supervisors and managers. It covers all the most important areas they’ll need to cope with, from building teams to training, and uses exercises, case studies, practical examples and clear guidelines to give them the skills they need to achieve the best results.

What will I learn?

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Your managers and supervisors will learn:

How to create high performing teams and coach them
How to empower their teams to deliver excellent customer service
Recruitment and induction techniques
Steps to becoming empowered as a manager
How to manage change and productivity while still focusing on the customer
The importance of training
How to use all of the above to create winning business strategies

Prices

Open programme: £120 per person
In-company programme: £1,195*
Train your own people to deliver this programme: More details
No. of people per programme: Up to 15

All prices exclude VAT. In-company programmes may include an additional cost for trainer expenses depending on location.

*Price based on cost of in-company programme for 15 people

Leadership is the art of getting somebody else to do something you want done; because he wants to do it. Dwight D. Eisenhower

We must remember that one determined person can make a significant difference, and that a small group of determined people can change the course of history. Sonia Johnson

How we Work - Workshops

  • What are our workshops like?

    We make sure that all of our workshops are interesting, fun and interactive. We understand everybody does not enjoy learning in the same way. with regular breaks and constantly checking everybody understands, whilst making sure everyone feels really comfortable.

  • Where do we hold our workshops?

    We can use your location or provide one that best suits your needs. We set up the room and the environment to achieve maximum learning and maximum fun! Always in a great environment.

  • How much do we charge?

    We offer a wide range of services in different locations. Individuals in our team and network of associates, all bring a wealth of skills and experience. We aim to bring you the best possible value for your money solution, workshops starting from as little as £50 pp + vat depending on location, numbers of learners and learning topic.

  • How do I book onto one of your workshops?

    Let us know what you are interested in, if the workshops are full, we can add you to our waiting list or create a bespoke workshop of your own. We mainly focus on the Peak District and Derbyshire central areas, however we do travel across the UK by arrangement.

Contact us today for more information

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