Principles of Supervising Customer Service Performance

Delivering great customer service

If your business deals with customers on a daily basis, training your front-line staff to deliver great service is essential. But it’s important not to forget the vital role your managers and supervisors play in making sure that service runs smoothly.

Principles of Supervising Customer Service Performance

From £79* per person
1 day

Overview of this workshop

If your business deals with customers on a daily basis, training your front-line staff to deliver great service is essential. But it’s important not to forget the vital role your managers and supervisors play in making sure that service runs smoothly.World Host customer service

If your managers and supervisors understand the value of excellent customer service, and how to coach their team members to deliver it, they will not only maintain and improve service standards in your business – they’ll also attract new customers.

That’s where the WorldHost Principles of Supervising Customer Service Performance programme can help. We can give your managers and supervisors those vital skills, helping you to build a real customer service culture in your business – from the top down.

What will I learn

This one-day programme will show your managers and supervisors:

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Why their role is essential to delivering a great customer experience
How to lead by example and demonstrate fantastic service
How developing their team can improve service standards
Techniques to motivate and coach their team members
How to develop and implement clear customer service standards
Actions to take when customer service goes wrong
How to monitor and measure their team’s customer service performance
How to use those measurements to improve future performanceworld_host_achievement_small

Prices

Open programme: £120 per person
In-company programme: £1,195*
No. of people per programme: Up to 15

All prices exclude VAT. In-company programmes may include an additional cost for trainer expenses depending on location.

*Price based on cost of in-company programme for 15 people

How we Work - Workshops

  • What are our workshops like?

    We make sure that all of our workshops are interesting, fun and interactive. We understand everybody does not enjoy learning in the same way. with regular breaks and constantly checking everybody understands, whilst making sure everyone feels really comfortable.

  • Where do we hold our workshops?

    We can use your location or provide one that best suits your needs. We set up the room and the environment to achieve maximum learning and maximum fun! Always in a great environment.

  • How much do we charge?

    We offer a wide range of services in different locations. Individuals in our team and network of associates, all bring a wealth of skills and experience. We aim to bring you the best possible value for your money solution, workshops starting from as little as £50 pp + vat depending on location, numbers of learners and learning topic.

  • How do I book onto one of your workshops?

    Let us know what you are interested in, if the workshops are full, we can add you to our waiting list or create a bespoke workshop of your own. We mainly focus on the Peak District and Derbyshire central areas, however we do travel across the UK by arrangement.

Contact us today for more information

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