Sales powered by Service (half-day programme)

Supercharge Sales through Customer Service

WorldHost training – sales powered by service – for staff

Train your teams to deliver excellent customer service that will leave your customers sure to return! Browse our programmes here.

Did you know that it costs five times more to attract a new customer than it does to keep an existing one?

Excellent service can make the difference between your business surviving and thriving, and that’s where WorldHost customer service training can help!

WorldHost programmes are modern, interactive and energetic and will really help your people learn and remember the basic principles of great customer service.

Using a mixture of activities, DVD and CD scenarios and discussions, we’ll give your staff all the skills they need to make your business stand out from the competition.

Choose from our programmes on the right to find out more.

  • An understanding of the sales cycle
  • How to influence customer purchasing decisions
  • The importance of product knowledge and listening to the needs of your customers
  • The impact of ‘moments of truth,’ looking at the business through the eyes of the customer
  • How to sell beyond the basics, and why it’s so important

 

We are what we repeatedly do. Excellence, then, is not an act but a habit.  Aristotle

restaurant
market

The only way to know how customers see your business is to look at it through their eyes. Daniel R. Scroggin

Going the extra mile is easy…once you have directions.

Sales Powered by ServiceWorld Host customer service

From £67* per person
½ day

Overview

No matter what part of the service industry you represent, helping your staff understand the role they play in selling your products and services is vital.

This programme will help them understand how they can influence customers’ purchasing decisions and the benefits of selling beyond the basics.

What will I learn?

Your staff will learn:

READ MORE

An understanding of the sales cycle
How to influence customer purchasing decisions
The importance of product knowledge and listening to the needs of your customers
The impact of ‘moments of truth,’ looking at the business through the eyes of the customer
How to sell beyond the basics, and why it’s so important
Prices

Open programme: £85 per person
In-company programme: £995*
Train your own people to deliver this programme: More details
No. of people per programme: Up to 15

All prices exclude VAT. In-company programmes may include an additional cost for trainer expenses depending on location.

*Price based on cost of in-company programme for 15 people

How we Work - Workshops

  • What are our workshops like?

    We make sure that all of our workshops are interesting, fun and interactive. We understand everybody does not enjoy learning in the same way. with regular breaks and constantly checking everybody understands, whilst making sure everyone feels really comfortable.

  • Where do we hold our workshops?

    We can use your location or provide one that best suits your needs. We set up the room and the environment to achieve maximum learning and maximum fun! Always in a great environment.

  • How much do we charge?

    We offer a wide range of services in different locations. Individuals in our team and network of associates, all bring a wealth of skills and experience. We aim to bring you the best possible value for your money solution, workshops starting from as little as £50 pp + vat depending on location, numbers of learners and learning topic.

  • How do I book onto one of your workshops?

    Let us know what you are interested in, if the workshops are full, we can add you to our waiting list or create a bespoke workshop of your own. We mainly focus on the Peak District and Derbyshire central areas, however we do travel across the UK by arrangement.

Contact us today for more information

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